An Open Letter to Dell support services

Your telephone help is inadequate. I'm being polite.

Back in March, a sevice rep told me I needed to download drivers for my computer. He was going to send me information how. He never did. I sent two follow up emails, asking for help. No reply.
Yesterday a woman who claimed it wasn't her job helped me do exactly that. It took ten minutes.
As I write this, I have been on the phone for 1 hr, 40 minutes, and have yet to be transferred to anyone who believes that addressing my problems (persistent blue screen) is his job. Got that? I give everyone my service tag and express tag number, explain the problem, and they transfer me to someone else.
This is not satisfactory.